FAQs

Our toilets will manage effluent from up to 7 people working a normal 40 hour week. If you're likely to exceed this, we suggest hiring more than one unit or call us on 0800 606100 to discuss your options.

The majority of orders are delivered the next day (subject to availability), but notice is always appreciated, especially at peak times.

It is advised by the UK Health and Safety Executive (HSE) that "If you employ anyone (however short the period) you must 'so far as reasonably practicable', provide adequate and appropriate welfare facilities for them while they are at work."

Yes, you'll find a copy of our Certificate of Registration under the Waste (England and Wales) Regulations 2011 here.

To see our full Terms and Conditions please click here.

Yes. We are ISO9001 certified and a copy of our Quality Policy is available on request.

To deliver and collect the toilet we will need clear access to the site where it will be placed and clear access to the unit. We can access a toilet from up to 15 metres away in order to service it. We advise positioning a toilet on level ground away from windows that may need to be opened during the hire and the access should be clear at all times. To ensure a timely and efficient delivery of the toilet to your preferred site, please provide an accurate and detailed site address, and contact details for someone onsite, together with any relevant access or navigation information.

Yes, if possible. Help on site may be needed to manoeuvre a portable toilet into position (and off site) as we don't carry lifting equipment on our trucks.

If you need to move the toilet once it's in position, please do so carefully. And always ensure it's within 15 metres of the closest access point for our vehicles so we can continue to service it. Keep us informed if you move the toilet or if access to the site where the toilet is placed becomes blocked, as our drivers will need to know. In addition to this, please avoid placing the toilet on one-way streets or near parked cars.

Our standard units are 4ft square and you will need to make sure that you allow adequate space for the unit itself and for the door to open and close.

All of our toilet servicing is done between 7.30am and 4.30pm weekdays.

The short answer is no, we clean and service our portable toilets. The exception to this rule are the Mains Toilets, as they're connected to the sewerage, they don't need emptying.

If the toilet is not flushing, pour a bucket of water into the pan to bring the water level back up and pump several times to get the flush going. If this does not resolve the issue, contact our team and we'll get someone out as soon as we are able to.

Our servicing includes waste removal, cleaning, restocking of consumables, and deodorising.

The chemicals used in our loos are specially designed, no other chemicals should be added to the tank as it can cause them to be less effective. The loo should also be positioned out of direct sunlight where possible, as this could reduce the lasting effects of the chemical too.​

No. Do not place anything other than our provided toilet roll into the toilet, to avoid toilet blockages. This includes putting rubbish, paper towels or rags in the tank too. If a toilet is blocked and requires us to come on site to fix, extra charges may apply.​

As a general rule, portable toilets should be serviced weekly. For high-traffic sites or events, twice-weekly or even daily servicing may be required to maintain hygiene standards and prevent capacity issues.

Yes, we offer bespoke servicing arrangements for portable toilets hired from other providers, including regular emptying, cleaning, and restocking as part of our comprehensive maintenance service.

Each service includes waste tank pumping, interior cleaning and disinfection, restocking of toilet paper and hand sanitiser, and checking chemical levels for odour control and hygiene.

Yes, we provide interim servicing for events and emergency callouts when units require urgent attention outside of regular schedules to maintain operational standards.

Attendant servicing involves on-site presence during events to monitor multiple portable toilets or luxury trailers, ensuring continuous cleanliness and addressing any issues immediately as they arise.

Yes, our team can travel to most sites, including rural or hard-to-access locations.

Yes, we can respond quickly to urgent requests to maintain hygiene and availability.

All our technicians are experienced and follow strict procedures for cleaning and handling waste safely.

The chemicals used in our loos are specially designed, no other chemicals should be added to the tank as it can cause them to be less effective. The loo should also be positioned out of direct sunlight where possible, as this could reduce the lasting effects of the chemical too.

No. Do not place anything other than our provided toilet roll into the toilet, to avoid toilet blockages. This includes putting rubbish, paper towels or rags in the tank too. If a toilet is blocked and requires us to come on site to fix, extra charges may apply.

The units do not have lights installed and rely on external lighting through a translucent roof. When choosing the location of the unit, bear this in mind and ensure that the roof is not obscured by trees etc.

No. The customer is responsible for the security of the toilet from commencement of hire. Always remember to secure the toilet when it is not in use with a combination padlock and ensure you advise us of the code.

No. Do not store anything (tools, consumables etc.) in the toilet. Anything stored in the loo will not be safe or secure and may block our access to service the toilet.

Yes, we now have luxury toilet trailers available for hire. Find out more on our Luxury Toilet Hire page or call 0800 606100.

They feature stylish interiors, flushing toilets, porcelain sinks, mirrors, and lighting—ideal for weddings and VIP events.

We offer 1+1 units (ideal for up to 75 guests), 2+1 units (medium capacity), and 3+1 units (suitable for up to 275 guests). Each configuration provides separate facilities for men and women with appropriate urinal provisions.

The numbers refer to toilet cubicles in each unit. A 2+1 trailer has two ladies’ toilets and one men’s toilet, plus two or three urinals in the men’s section.

Units require a 240-volt power supply, which can be provided by generator or mains connection. Trailers are self-contained and don’t require additional water supply for normal usage.

Allow sufficient space for our delivery truck and trailer access. Units can be positioned on grass areas with clear access for drop-off and collection, plus adequate parking space.

Trailers are typically delivered the day before your event and collected the day after. For Saturday events, delivery is Friday with collection on Sunday or Monday.

Book as early as possible, especially for summer events, as availability is limited and demand is high during peak season.

Yes, trailers can be positioned on grass areas, but require flat surfaces with good access and no overhanging trees for safe delivery.

Units come fully stocked with premium hand soap, toilet paper, hand sanitiser, and ambient lighting, with expert setup and orientation included.

It depends on guest numbers, event duration, and whether alcohol is served. Our team will advise the ideal setup.

Yes, we provide wheelchair-accessible units and baby-changing facilities on request.

We provide standard portable toilets, enhanced units with additional features, and wheelchair-accessible facilities suitable for all event types.

Units are serviced based on event duration and guest numbers, with additional visits available for multi-day events.

Yes, all units comply with venue standards and local authority regulations for public events.

Yes, our team can reach both indoor and outdoor venues to set up and maintain units professionally.

We offer discreet rapid-response support to address any issues and maintain the quality experience for your guests.

Our welfare units include a toilet, seating/rest area, heating, canteen space, and hand-washing facilities. Perfect for remote or unmanned sites.

Units feature a canteen area with kettle and microwave, recirculating toilet with forearm wash basin, warm water washing facilities, spacious drying room with hanging space, under-seat storage, and power sockets including USB ports.

Units measure 3615mm length x 2420mm width x 2700mm height, with gross weight of 1800kg and unladen weight of 1650kg, plus 250kg payload capacity for tools and equipment.

Each door features dual heavy-duty locking systems, with robust galvanized exterior designed for high-impact resistance and harsh site conditions to keep contents secure.

Battery power lasts up to 4 hours, while LED lighting operates for up to 6 hours without the generator running, ensuring reliable operation throughout the working day.

Units are self-contained with their own power systems, though mains connections can enhance operation. No water or drainage connections are required for basic operation.

Units are serviced weekly, with additional maintenance visits available for high-use sites and extended projects.

Yes, units feature battery power lasting up to 4 hours and LED lighting operating for up to 6 hours without generators.

Setup takes just 30 seconds using hydraulic systems, and units can be easily repositioned around your site as needed.

Our standard chemical toilets will manage effluent from up to 7 people working a normal 40 hour week. If you’re likely to exceed this, we suggest hiring more than one unit or call us on 0800 606100 to discuss your options.​

The chemicals used in our loos are specially designed, no other chemicals should be added to the tank as it can cause them to be less effective. The loo should also be positioned out of direct sunlight where possible, as this could reduce the lasting effects of the chemical too.​

No. Do not place anything other than our provided toilet roll into the toilet, to avoid toilet blockages. This includes putting rubbish, paper towels or rags in the tank too. If a toilet is blocked and requires us to come on site to fix, extra charges may apply.​

Mains toilets require a 15mm water inlet connection, 110mm sewerage outlet, and 16amp electrical supply (240v). You are responsible for arranging plumbing and electrical connections on site.

Standard dimensions are approximately 2.3m height x 1.2m width x 1.2m depth, with a door opening of 640mm width. Units weigh around 85-110kg.

No, mains toilets do not require weekly waste removal services as they connect directly to sewerage. However, general cleaning and maintenance remain your responsibility.

Units require a 16amp electrical supply (240v) and can be powered by a 3kVA generator. All units include RCD protection and waterproof internal lighting.

Mains toilets require water pressure between 10-100 psi with a standard 15mm snap-in connector. Hot water temperature operates at 40-43°C.

Units feature ground-level entry with no steps, spring-loaded wide doors, low-level internal grab rails, and spacious interiors with 60-inch turning space for wheelchair users.

Units need level ground positioning with clear access paths for wheelchair users. Allow additional space around the unit for comfortable approach and departure.

Yes, accessible toilets receive the same weekly servicing including waste removal, cleaning, and restocking with toilet paper and hand sanitiser.

Yes, the spacious interior design allows room for caregivers to assist users when needed, with sufficient space for comfortable movement inside the unit.

Units are available in 110v or 240v configurations with full RCD protection. The 300-watt water heater can be operated by a 1kW portable generator if mains power isn’t available.

Each hot water toilet is suitable for up to 5-7 operatives based on a 40-hour working week, following HSE recommendations for site toilet provision.

The water heater heats the 15-litre reservoir in approximately 15 minutes, providing continuous warm water supply throughout the working day.

You need to establish connection to mains pressure water supply. The fresh water tank may need refilling between weekly services depending on usage levels.

Yes, all units containing electrical components are thoroughly tested at our depot before delivery to ensure safety and compliance with regulations.

Our 6-bay units feature translucent materials with 3-person troughs on either side, while 4-bay pods are free-standing with open-air design and 4 individual troughs for simultaneous use.

The 6-bay units have translucent roofs providing plenty of daylight but require an additional light source for nighttime use. The 4-bay units have open-air design for natural lighting.

Our 6-bay urinal units are only available at our Norfolk and Suffolk depots, while 4-bay units have wider availability across our service areas.

Our 6-bay units come with vent pipes ensuring odourless facilities even in warm weather, while 4-bay pods feature open-air design for natural ventilation and easy access.

We provide standard portable toilets, mains-connected units where available, and hot wash units suitable for construction environments.

Units are serviced weekly, with additional visits available for high-use sites.

Yes, all units comply with HSE guidelines and site safety regulations.

Yes, our team can reach both urban and rural locations to set up and maintain units.

We offer rapid-response support to address urgent issues and maintain hygiene and usability.